Reference

Terms & Conditions That Protect You

When you open an account with stake mirror, you're entering into an agreement designed to keep your account secure, your deposits safe, and your withdrawals straightforward.

Account security rulesPayment and withdrawal termsDispute resolution process
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stake mirror Terms & Conditions That Protect You
HELP WITH TERMS

Contact Us About These Terms

Team online

Support Chat

Open your account and head to the Help menu in the bottom-right corner. Our support team answers chat queries during business hours and can walk you through any part of these terms.

Email Requests

Email our compliance team at [email protected] with questions about account rules or dispute procedures. We respond within 48 hours with detailed, written answers.

Account Settings

A full text copy of stake mirror Terms & Conditions is available in your account under Settings > Legal Documents. Download or print it anytime, with no expiry.

HOW WE KEEP YOUR DATA SAFE

Account Protection & Data Handling

Account Verification

We verify your identity before your first withdrawal using documents you upload directly into your account. Verification usually completes within 24 hours. Your documents are encrypted and stored separately from your gameplay data.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted payment gateways. We never store your payment credentials — only your account balance appears in your wallet.

Data Retention

We keep your account data for the lifetime of your account plus seven years after closure, to comply with local financial law. You may request a data export from your Settings menu at any time.

Dispute Records

All withdrawal disputes, chargebacks and complaints are logged in your account history with timestamps. You can see every interaction with our dispute team and request updates via chat or email.

Account Modification

You have the right to correct account details — name, email, phone — via Settings > Account Info. Changes to payment methods require re-verification and usually take 24 hours.

Closure & Data Rights

Close your account anytime from Settings > Account. We'll process any outstanding balance to your registered payment method within 5 business days. Your data will be archived per our retention policy.

Questions About Your Rights & Our Rules

If your withdrawal is declined, our system shows you the reason in your account under Transactions > Withdrawal History. You can appeal within 14 days by opening a support ticket. Our team reviews your appeal and responds within 48 hours. If you remain unsatisfied, you may request escalation to our compliance officer.

Yes. Go to Settings > Account Info and update your contact details. Changes to email are immediate; phone updates require verification via an SMS code sent to your new number. If you no longer have access to your original email, contact support with proof of identity and we'll help you regain access.

We retain your account data for seven years after closure to comply with local financial regulations and fraud prevention. During this period, you cannot reopen the same account. After seven years, your data is securely deleted. You may request early deletion of non-essential data by emailing our privacy team.

Our Terms & Conditions apply to all deposits and withdrawals via DANA, OVO, GoPay, QRIS and bank transfer. Each method has its own processing time — usually under one minute for DANA, OVO and GoPay, and 1-3 business days for bank transfers. All transactions are logged in your account with receipts.

We can update these terms, but we'll notify you via email and a banner in your account at least 30 days before the change takes effect. If you disagree with any change, you have the right to close your account before the new terms apply without penalty or account fee.

Breaches may result in account suspension or permanent closure. Examples include using false identity details, multiple accounts from one player, or fraudulent payment methods. If your account is closed for breach, any balance may be forfeited. We notify you of the breach reason and give you 14 days to appeal before permanent action.

Email [email protected] and request a translated copy. We provide English and Indonesian versions of all legal documents. Translations usually arrive within 5 business days. The English version is the governing legal document; translations are provided for clarity only.

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